These three components are excellent places to focus when we want to improve our own listening. The three components of highly effective listeningĭrawing on the three factors, along with prior research about high-quality listening, the authors identified three essential components of highly effective listening. We must feel cared for - that we matter.We must feel validated, believing our conversation partner appreciates us and values how we see ourselves in the world.Feeling understood makes a relationship feel more authentic and is intrinsically satisfying. We must feel understood by our conversation partners.What makes someone perceive us as responsive? In a 2021 journal article, a group of social psychologists identified three factors: A sense of well-being in a relationship, and. Reduced employee defensiveness and increased employee interest in improvement and flourishing,.Relationship satisfaction and intimacy in personal relationships,.When we listen well, we signal responsiveness, and this responsiveness is a driver of Good listening is also a building block of resilient and rewarding personal and professional relationships. When there’s conflict, good listening increases the likelihood of effective resolution. To be a highly effective listener, pay particular attention to these three essential components of great listening. Communicative use of artifacts – furniture, plants, colours, architects etc.Highly effective listening is a conflict resolution superpower - it reduces defensiveness, diminishes extreme reaction, and increases open-mindedness.Paralanguage: Vocal behaviour and its impact on verbal communication.Proxemics: The communication use of space.Kinesics: Body movements, facial expressions, posture, eye contact etc.Definition, its importance and its inevitability.Defining the purpose of a speech, organizing the ideas and delivering the speech.Polite and effective enquiries and responses.Listening computerization and note taking.It also ensures that you have a clear understanding of the next steps. Follow upįollowing up after the conversation shows the speaker that you value their input and are committed to addressing their concerns. Showing empathy can help establish trust with the speaker and create a more positive working relationship. Show empathyĮmpathy is the ability to understand and share the feelings of another person. However, don’t take so many notes that you become distracted from the conversation. Taking notes can help you remember key points and show the speaker that you are invested in the conversation. Staying neutral allows you to focus on the speaker’s message without getting sidetracked by your own emotions. Remain objective and avoid becoming emotionally involved in the conversation. Listen without judgment and give the speaker the opportunity to fully express their thoughts and feelings. Don’t make assumptionsĪssuming you know what the speaker is going to say or how they feel can lead to misunderstandings. These cues also help establish a rapport with the speaker. Nodding, making eye contact, and using other nonverbal cues show the speaker that you are engaged in the conversation. Use nonverbal cues to show you are listening It also gives the speaker the opportunity to clarify any misunderstandings. Paraphrasing shows the speaker that you are listening and helps ensure that you have understood their message correctly. This type of questioning shows that you are genuinely interested in what the speaker has to say. Ask open-ended questionsĪsking open-ended questions encourages the speaker to share more information and insights. Wait for the speaker to finish speaking before responding or asking questions. Interrupting the speaker not only disrupts their flow of thought but also sends a signal that you are not fully engaged in the conversation. This means putting away your phone or other distractions, making eye contact, and actively engaging in the conversation. To be an effective listener, you need to give the speaker your undivided attention.
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